Orders & Shipping

ValidQ.com ships orders by international couriers, including DHL, FedEx, EMS, UPS (if you have UPS account), TNT and Aramex (mainly for Africa and Middle East).

The shipping rates can be previewed inside the Router-switch.com online shop system. You can just click on the "Estimated Shipping Costs" and choose the country you want to ship to, Shipping fees will be estimated by our system automatically.

(1) Suggestion of Priority International Shipping Method, Click here.

(2) How long will it take to my area?
Two parts of delivery time: the Processing Time & the Actual Shipping Time.

The Processing Time is the time of gathering up all the items and packaging.

The Actual Shipping Time depends on the locations of shipping. You can click here to make sure the delivery time to your area.

Notes: If you ship goods by Express, such as DHL, FedEx, TNT, EMS, UPS, Aramex, etc., they are door to door service. If your order items' total weight is less than 45 kilograms, you'd better choose Express, because it's fast & convenient.

If you ship orders by Air Cargo, it's door to airport service. If the total weight of your order items is more than 45 kilograms, you'd better choose AIR Cargo, for it can save your cost of shipping.

(3) Are the packages insured?
Shipping by international couriers will be insured and can be tracked online. Once your goods are sent out, we will email you with a tracking number so you can trace your delivery any time you want.
We offer Shipping Insurance for the orders to protect your package against any lost or damaged shipments. If any missing issue arises, we will reship your order immediately. So when you check out your order, you also can add Shipping Insurance for your order according to the total cost of your order.

(4) How can I trace my order?
Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order.

When get your enquiry, our sales will quote with the shipping charges for you soon.

Before returning goods, please contact us to tell the issues you are having. Most of problems we are able to sort out by providing the technical support and you needn’t send your products back.

If there are irremediable defects happening to the devices, you can return them back to us for repair or replacement under our twelve months warranty. You can contact us directly, and we will offer you a return code and our return address, along with additional important instructions.

Please do not do returning without our directions. You should contact us before returning, we will guide you the steps, including the shipping ways.

All products shipped to our customers are in the best condition.

Terms & Conditions

Please refer to our privacy policy to find out our conditions on this issue. That policy is also applicable to your visiting on our website.

When you visit ValidQ.com or send an email to us, you are communicating with us in electronic way, which means that you agree to accept our electronic messages. We will contact you by email or issuing notice on ValidQ.com According with legal requirements on these communication to be written.

If ValidQ.com can prove that it has sent you the electronic messages or issued the notice on the website, that would be regarded as you have received all the agreement, declaration, proclamation and other information.

All the information posted on Router-switch.com such as statement, diagram, sign, button icon, image, audio document segments, digital download, data edit and software belong to the property of ValidQ.com or its affiliated companies or resource suppliers, under the protection of Chinese and International Copyright Law.

The compilation of all the information on our website is the exclusive property of Router-switch.com Inc., under the protection of Chinese and International Copyright Law.

All the software employed by ValidQ.com belong to the property of Router-switch.com Inc. or its affiliated companies or resource suppliers, under the protection of Chinese and International Copyright Law.

The icons, signs, page header, button icon, statement, service name on our website all belongs to the trade mark or upholster of ValidQ.com and its affiliated companies. All these icons or upholsters ought not to be employed to any products or services unrelated to ValidQ.com and its affiliated companies in any manner of possibly misleading consumers or depreciating or defaming ValidQ.com and its affiliated companies. All other trade marks showing on Router-switch.com except the principal parts above belong to the respective properties of the owners, who may be or may not be related to Router-switch.com or its affiliated companies or sponsored by Router-switch.com or its affiliated companies. Without the written permission of ValidQ.com or its trade mark owner, anything on Router-switch.com should not be explained as anyone is granted with permission by connivance or other manners or justified to use any trade marks shown on our website.

If you decide to use our website, you are responsible for keeping secrete of your account information and password and restricting the entry to your computer and you also approve to respond all the activities with your account and password. ValidQ.com don't sell products to children.

If you still do not reach the age of 18, you are justified to decide by yourself to refuse services, close account, delete or edit content and cancel order on ValidQ.com and its affiliated companies only when you're under the supervision of your parents or guardians and within the scope of relevant international laws.

You also ward ValidQ.com and its affiliated companies and relicensed person the rights to use the name you provided along with these content, if they choose to do that. You declare and assure that you have the rights to control the posted content in other manner, its content is accurate, You declare and assure that you will compensate for the damage to Router-switch.com and its affiliated companies brought by the content you provide.

Router-switch.com have rights (but not obligation) to censor and edit or delete any activities or content. We are not responsible for the submission of messages from you or any third parties.

ValidQ.com  Management.


Last Updated: June 2018. We have updated our privacy policy to meet new data protection regulations including GDPR.  

Your privacy is important to us. This privacy statement explains the personal data router-switch.comprocesses, how ValidQ.com processes it, and for what purposes.

ValidQ.com is committed to respecting and protecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (Personal Data) that you may share with us.

ValidQ.com.com collects personal data from you, through our interactions with you. You provide some of this data directly, and we get some of it by collecting data about your interactions, use and experiences. We also obtain data about you from third parties.

ValidQ.com.com only collects and uses personal data which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.

ValidQ.com.com collects personal data from you, through your registration on our site, placing orders, subscription to our newsletter or getting a quote. When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, country, company, e-mail, shipping address, billing address, phone number and other relevant data. You may, however, also visit our site anonymously.

ValidQ.com uses the data we collect to provide you better services user experiences. In particular, we use data to:

Provide the service or carry out the transactions you request.

Improve customer service and develop our products.

Provide you with our latest information and IT news.

Advertise and market to you. Promote our products and make recommendations, which includes sending promotional communications, targeting advertising, and presenting you relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of network products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

We do not share your personal data without your consent or to complete any transaction or provide any product you have requested or authorized.

ValidQ.com is focusing its efforts to ensure that they handle this Personal Data in light with the high standards of applicable data protection rules, including GDPR. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR). We recognize that ensuring GDPR standards are embedded in our day to day operations where we handle Personal Data of EU citizens is a key GDPR compliance requirement.

We reserve the right to disclose any such personal data if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with applicable law, or protect the rights, property or safety of router-switch.com, its employees, customers, or the public.

You can also make choices about ValidQ.com’s collection and use of your data. You can control your personal data that router-switch.com has obtained. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data.

You have the right to receive your personal data in a structured and standard format and, where technically feasible, the right to have your personal data transmitted directly to a third party.

To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal data we maintain.

You can always choose whether you wish to receive promotional emails, messages from ValidQ.com. You can also access and clear your data through the router-switch.com privacy dashboard.

You are responsible for your own username and password safety and security on router-switch.com. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.

We do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online.

If we decide to change our privacy policy, we will post those changes on this page, and update the Privacy Policy modification date above.

Customer support

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